SRII 2012

By admin on November 14, 2011

  • SumoMe




July 24 – July 27, 2012

Fairmont Hotel, Silicon Valley, San Jose, California, USA


VSE Contact:

Phan Minh TanSRII Vietnam



Call for Papers

The Service Research and Innovation Institute ( is a professional organization led by major ICT companies in close partnership with research organizations, academia and government from around the world. The SRII mission is to drive innovation for “IT-Enabled Services” at the global level. The Annual SRII Global Conference is a unique forum for researchers to share their work on all of the key areas of IT-Enabled Services connecting the Science & Engineering of Services to major verticals such as health care, finance, telecom, retail, education, government, and energy, to name a few.


We welcome unpublished papers which are not under review by any other conference or journal. Authors are invited to submit contributions presenting research results, state-of-the-art concepts, practical standards, running experiments, implementations, applications, and industrial case studies. All conference tracks are open to both scientific and industry contributions. Topic areas include, but are not limited to:

  • IT-enabled services in service sectors such as
    • Health Care Services
    • e-Government/Public Sectors
    • Education Services
    • Telco/Mobile Services
    • Engineering/ Manufacturing Services
    • Environmental Services
    • Agriculture Services
  • Services in emerging economies
  • Services Lifecycle (Planning, Implementation, Delivery, Operation, Management, etc.)
  • Service Innovation including technology, business, and customer perspectives
  • Service Engineering including methods, tools, and standards
  • Service Quality including concepts and models for user centric design and quality metrics of services
  • Cross Enterprise Collaboration (CeC): Process, Tools, Standards
  • Cloud Computing and new service models
  • Intelligent Services, Knowledge Management, Data Mining
  • Internet for Services – Applications and Management
  • Security and Privacy Issues in Services
In addition, proposals for panelsworkshops andtracks on related topics are invited. Further information and detailed guidelines on the submission process can be found here

Important Dates

Extended abstract submission – Nov 30, 2011

Notification (Abstract) – December 30, 2011

Full paper submission – February 29, 2012

Notification (Full Paper) – April 30, 2012

Revision submission (if necessary) – May 30, 2012

Final notification – June 15, 2012

Camera ready paper – June 30, 2012

Submission Guidelines

The conference will follow a two-stage review process. Authors are requested to submit extended abstracts of no more than 500 words in the first stage. The authors of accepted abstracts will be invited to submit full papers. All accepted full papers will be published in a SRII/IEEE conference proceedings. SRII will also pursue the publication of selected papers in a leading research journal.
Submissions will be made through EasyChair at:
> Submission Tutorial


General Chairs

Kris Singh, SRII President, IBM Research
Jamie Erbes, SRII Vice President, HP Labs

Program Chairs

Ralph Badinelli, Virginia Tech , US
Freimut Bodendorf, Univ of Erlangen-Nuremberg, DE
Ammar Reyes, Cisco Service Engineering
Sharad Singhal, HP Labs
Manish Gupta, IBM Labs-India

Track Chairs SAJ_logo
Track Short Name Track Chairs
Service Innovation, Engineering and Quality SIEQ Babis Theodoulidis
Freimut Bodendorf
Youakim Badr
George Miller
Carlos Pignataro
Nirmit Desai
Cloud Services Cloud Daniel Catrein
Sharad Singhal
HealthCare IT Health Care Shusaku Tsumoto
Daniel Riskin
Yan Chow
Mobile Services Mobile Ammar Rayes
Intelligent Services Intelligent Services Ramakrishna Akella
Murray Campbell
Ying Chen
Srikant Ramachandran
IT for Government Services Government Guruduth Banavar
University Programs University Haluk Demirkan
Ammar Rayes
Cross Enterprise Collaboration CEC Daniel Oppenheim
Alex Norta
SRII India Chapter India Manish Gupta
SRII Japan Chapter Japan Mayumi Itakura
Kazuyoshi Hidaka
SRII Taiwan Chapter Taiwan Eldon Li
SRII Thailand Chapter Thailand Asanee Kawtrakul
SRII Vietnam Chapter Vietnam Phan Minh Tan
SRII UK Chapter UK George Miller
Babis Theodoulidis
SRII Europe Chapter EU Freimut Bodendorf
Babis Theodoulidis
Youakim Badr
Service Management and Marketing SM&M Haluk Demirkan
Robert Harmon
Michael Smith



Leave a Reply