Call for Papers

The Service Research and Innovation Institute (www.thesrii.org) is a professional organization led by major ICT companies in close partnership with research organizations, academia and government from around the world. The SRII mission is to drive innovation for “IT-Enabled Services” at the global level. The Annual SRII Global Conference is a unique forum for researchers to share their work on all of the key areas of IT-Enabled Services connecting the Science & Engineering of Services to major verticals such as health care, finance, telecom, retail, education, government, and energy, to name a few.

We welcome unpublished papers which are not under review by any other conference or journal. Authors are invited to submit contributions presenting research results, state-of-the-art concepts, practical standards, running experiments, implementations, applications, and industrial case studies. All conference tracks are open to both scientific and industry contributions. Topic areas include, but are not limited to:

• IT-enabled services in service sectors such as
  • Health Care Services
  • e-Government/Public Sectors
  • Education Services
  • Telco/Mobile Services
  • Engineering/ Manufacturing Services
  • Environmental Services
  • Agriculture Services
• Services in emerging economies
• Services Lifecycle (Planning, Implementation, Delivery, Operation, Management, etc.)
• Service Innovation including technology, business, and customer perspectives
• Service Engineering including methods, tools, and standards
• Service Quality including concepts and models for user centric design and quality metrics of services
• Cross Enterprise Collaboration (CeC): Process, Tools, Standards
• Cloud Computing and new service models
• Intelligent Services, Knowledge Management, Data Mining
• Internet for Services – Applications and Management
• Security and Privacy Issues in Services

Important Dates

Extended abstract submission – Nov 30, 2011

Notification (Abstract) - December 30, 2011

Full paper submission - February 29, 2012

Notification (Full Paper) - April 30, 2012

Revision submission (if necessary) – May 30, 2012

Final notification - June 15, 2012

Camera ready paper - June 30, 2012

Submission Guidelines

The conference will follow a two-stage review process. Authors are requested to submit extended abstracts of no more than 500 words in the first stage. The authors of accepted abstracts will be invited to submit full papers. All accepted full papers will be published in a SRII/IEEE conference proceedings. SRII will also pursue the publication of selected papers in a leading research journal.
Submissions will be made through EasyChair at:
http://www.easychair.org/conferences/?conf=srii2012
> Submission Tutorial

Organization

General Chairs

Kris Singh, SRII President, IBM Research
Jamie Erbes, SRII Vice President, HP Labs

Program Chairs

Ralph Badinelli, Virginia Tech , US
Freimut Bodendorf, Univ of Erlangen-Nuremberg, DE
Ammar Reyes, Cisco Service Engineering
Sharad Singhal, HP Labs
Manish Gupta, IBM Labs-India